Important Notice: These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and shewin Casino ("shewin", "we", "us", "our"). By creating an account, accessing, or using any part of the shewin platform at shewin.club, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the shewin platform.
1. Acceptance of Terms
1.1 These Terms govern your access to and use of the shewin Casino website, mobile browser platform, games, promotions, and all related services (collectively, the "Platform"). By registering an account or using any part of the Platform, you confirm your unconditional acceptance of these Terms.
1.2 These Terms should be read in conjunction with shewin's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and shewin.
1.3 shewin reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically.
2. Eligibility
2.1 Age Requirement. You must be at least twenty-one (21) years of age to register an account or use the shewin Platform. This requirement is mandated by Philippine gaming regulations under the Philippine Amusement and Gaming Corporation (PAGCOR). shewin strictly enforces this requirement through mandatory Know Your Customer (KYC) identity verification.
2.2 Geographic Eligibility. The shewin Platform is intended for use by players located in jurisdictions where online gambling is lawful. It is your sole responsibility to ensure that your use of the Platform complies with the laws applicable in your jurisdiction.
2.3 Single Account. Each individual may hold only one (1) shewin account. The creation of multiple accounts by the same individual is strictly prohibited and may result in the permanent suspension of all associated accounts and the forfeiture of any balances therein.
2.4 Excluded Persons. The following persons are not eligible to register or use the shewin Platform:
- Persons under 21 years of age;
- Persons who have voluntarily self-excluded from shewin or any other gambling platform;
- Employees, contractors, and immediate family members of shewin and its affiliated companies;
- Persons in jurisdictions where online gambling is prohibited by applicable law.
3. Account Registration & Verification
3.1 Registration. To access real-money games and services on shewin, you must complete the registration process and provide accurate, current, and complete information as requested. You agree to update your information promptly if it changes.
3.2 KYC Verification. shewin is required by PAGCOR regulations and applicable anti-money laundering (AML) laws to verify the identity of all players before processing withdrawals. You may be required to submit government-issued identification, proof of address, and proof of payment method. Failure to complete KYC verification may result in the suspension of withdrawal privileges.
3.3 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username or password with any third party. shewin will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials.
3.4 Accurate Information. Providing false, misleading, or fraudulent information during registration or at any time thereafter is grounds for immediate account termination and forfeiture of any balance.
4. Deposits & Withdrawals
4.1 Accepted Payment Methods. shewin accepts deposits and processes withdrawals via the following methods: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are denominated in Philippine Peso (PHP / ₱).
4.2 Prohibited Funding Sources. The following funding sources are strictly prohibited on the shewin Platform:
- Credit cards (prohibited for gambling deposits under Philippine regulations);
- Cryptocurrency of any kind.
4.3 Minimum Deposit. The minimum deposit amount is ₱100. Minimum and maximum limits for specific payment methods are displayed at the time of transaction.
4.4 Withdrawal Processing. Withdrawal requests are processed subject to completion of KYC verification. GCash withdrawals are typically processed within one (1) hour during business hours. Bank transfer withdrawals may take one (1) to three (3) business days. shewin reserves the right to request additional documentation before processing any withdrawal.
4.5 Same-Method Policy. Withdrawals will generally be processed to the same payment method used for the most recent deposit, subject to applicable limits and availability.
4.6 Dormant Accounts. Accounts with no login activity for twelve (12) consecutive months may be classified as dormant. shewin reserves the right to apply an administrative fee to dormant accounts in accordance with its dormant account policy, as notified to the player.
5. Bonuses & Promotions
5.1 shewin may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All bonuses are subject to specific terms and conditions that will be clearly stated at the time the promotion is offered.
5.2 Wagering Requirements. Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement will be stated in the specific promotion terms. Players must meet the wagering requirement within the specified validity period.
5.3 One Bonus Per Player. Unless otherwise stated, each promotion is available once per player, per household, per IP address, and per device. shewin reserves the right to withdraw any bonus and void any winnings derived from it if it determines that a player has attempted to abuse the promotion.
5.4 shewin reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to any obligations already incurred.
6. Game Rules & Fair Play
6.1 All games available on the shewin Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game providers are independently audited for fairness and compliance.
6.2 The Return to Player (RTP) percentage for each slot game is publicly available within the game information panel. shewin does not manipulate RTP settings beyond those set by the game provider.
6.3 In the event of a technical malfunction or disconnection during a game, shewin's system logs will be used to determine the outcome. shewin's decision in such matters is final.
6.4 shewin reserves the right to void any bet or game round that it reasonably believes was placed in error, as a result of a technical fault, or in breach of these Terms.
7. Prohibited Conduct
7.1 The following conduct is strictly prohibited on the shewin Platform:
- Using automated software, bots, scripts, or any artificial intelligence tools to play games or interact with the Platform;
- Colluding with other players to gain an unfair advantage;
- Engaging in any form of fraud, including but not limited to chargeback fraud, bonus abuse, or identity fraud;
- Attempting to reverse-engineer, hack, or otherwise interfere with the Platform's software or security systems;
- Using the Platform for any money laundering or other illegal financial activity;
- Creating multiple accounts or using another person's account;
- Providing false information during registration or KYC verification.
7.2 shewin reserves the right to immediately suspend or terminate any account found to be engaged in prohibited conduct, and to report such conduct to the relevant authorities including PAGCOR and Philippine law enforcement agencies.
8. Intellectual Property
8.1 All content on the shewin Platform, including but not limited to text, graphics, logos, game assets, software, and design elements, is the property of shewin or its licensors and is protected by applicable intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without shewin's prior written consent.
9. Limitation of Liability
9.1 To the maximum extent permitted by applicable law, shewin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of profits.
9.2 shewin's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.
9.3 shewin does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.
10. Responsible Gaming
10.1 shewin is committed to promoting responsible gaming. Gambling is intended to be a form of entertainment and should not be used as a means of generating income or resolving financial difficulties.
10.2 shewin provides the following responsible gaming tools to all players, accessible from the account dashboard:
- Deposit Limits: Set daily, weekly, or monthly deposit limits;
- Loss Limits: Cap the amount you can lose in a given period;
- Session Time Reminders: Receive alerts after a set period of play;
- Self-Exclusion: Temporarily or permanently exclude yourself from the Platform.
10.3 shewin strictly enforces the 21+ age requirement. Any player found to be under 21 years of age will have their account immediately terminated and any balance forfeited in accordance with PAGCOR regulations.
"Gambling is addictive. Know when to stop."
— PAGCOR Responsible Gaming Advisory. If you need help, call the PAGCOR hotline: 1-800-10-724267.
11. Account Suspension & Termination
11.1 shewin reserves the right to suspend or terminate your account at any time, with or without notice, if it reasonably believes that you have breached these Terms, engaged in fraudulent or illegal activity, or if required to do so by PAGCOR or any other regulatory authority.
11.2 You may close your account at any time by contacting shewin customer support. Upon closure, any pending withdrawals will be processed subject to completion of KYC verification and satisfaction of any applicable wagering requirements.
11.3 shewin reserves the right to withhold funds from a closed or suspended account pending investigation of any suspected breach of these Terms or applicable law.
12. Privacy
12.1 shewin collects, processes, and stores your personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
12.2 shewin may share your personal data with PAGCOR, law enforcement agencies, and other regulatory bodies as required by applicable law.
13. Governing Law & Dispute Resolution
13.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
13.2 Any dispute arising out of or in connection with these Terms or your use of the shewin Platform shall first be submitted to shewin's customer support team for resolution. If the dispute cannot be resolved informally, it shall be referred to PAGCOR's dispute resolution mechanism as the applicable regulatory authority.
13.3 You agree that any legal proceedings arising out of or in connection with these Terms shall be brought exclusively in the courts of the Republic of the Philippines.
14. Amendments to These Terms
14.1 shewin reserves the right to amend, update, or replace these Terms at any time. The most current version of the Terms will always be available on the Platform at shewin.club/terms-conditions.
14.2 Where changes are material, shewin will endeavour to provide reasonable notice to registered players via email or an in-platform notification. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
14.3 If you do not agree to any amended Terms, you must cease using the Platform and may close your account by contacting customer support.
15. Contact Information
15.1 If you have any questions, concerns, or complaints regarding these Terms or the shewin Platform, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the shewin Platform
- Responsible Gaming Hotline (PAGCOR): 1-800-10-724267
15.2 shewin aims to respond to all written enquiries within two (2) business days.
Key Terms at a Glance
21+ Only
PAGCOR mandates a minimum age of 21 for all casino-style gambling in the Philippines. shewin enforces this through mandatory KYC verification on every account.
PAGCOR Regulated
shewin operates under PAGCOR oversight. Disputes can be escalated to PAGCOR's formal resolution process, giving Filipino players an accountable regulatory backstop.
PHP Wallet Only
All balances, deposits, and withdrawals are in Philippine Peso. No cryptocurrency and no credit card gambling deposits — in line with Philippine payment regulations.
Certified Fair Games
Every game uses independently audited RNG technology. RTP percentages are publicly disclosed. shewin does not manipulate game outcomes beyond the provider's certified settings.
Transparent Bonuses
Wagering requirements and bonus validity periods are clearly stated before you claim any promotion. No hidden conditions, no bait-and-switch — what shewin shows is what applies.
Responsible Gaming Tools
Deposit limits, loss limits, session reminders, and self-exclusion are available to every shewin player at no cost, directly from the account dashboard — no questions asked.